Frost & Sullivan Lauds Siemens’ Exemplary Performance in the Building Technologies Industry, Bolstered by its Customer Value Enhancement-focused Innovation
Siemens BT offers a variety of attractive products, solutions, and services to optimise the energy cost, comfort, and overall performance of buildings
Based on its recent analysis of the building technologies market, Frost & Sullivan recognises Siemens Building Technologies with the 2015 European Frost & Sullivan Company of the Year Award. Siemens’ advanced integrated building management platform, Desigo CC, along with its cloud-based energy and sustainability management platform, Navigator, has emerged a game-changer in the building technologies market. The Desigo CC solution has proven highly successful commercially, with the number of customers connected to this platform almost doubling in just one year.
Siemens launched its energy efficiency services in response to multinational companies’ need to control their entire enterprise and access information on energy usage and performance. Siemens’ services are enabled by Navigator, which can be placed on top of any building management system, such as Desigo CC. The Desigo CC, meanwhile, connects all systems in a building, extracts data across the organisation, analyses it, converts it to actionable insights, optimises results, and communicates them to executives for seamless performance monitoring. The solution is built on an open architecture technology that manages a building’s heating ventilation and air conditioning (HVAC), fire safety, security, power, and lighting systems.
“Siemens follows an innovative triangulation approach that involves the building management system (BMS), energy efficiency services, and enterprise resource planning (ERP) tools to address customer needs and achieve tangible results,” said Frost & Sullivan Senior Industry Analyst Gautham Gnanajothi. “This unique method fulfils the requirements of building owners and transforms a conventional building into a smart building.”
Siemens’ dedicated team for innovation and technological development has identified three key Mega Trends through in-depth and extensive analysis: Electrification, Automation, and Digitalisation. The company has based its business on the Electrification trend but will embrace Automation and Digitalisation going forward.
Siemens has already realigned its organisational structure to exploit the potential of digitalisation by including data-driven services, software, and IT solutions in its portfolio. These services will help it to convert Big Data generated by billions of devices into tangible opportunities. This realignment has also allowed it to fast-track decision making and implement significant improvements to its productivity across all business units.
“Siemens’ distinct approach towards energy cost savings is a great example of its customer value enhancement strategy,” remarked Gautham. “It takes responsibility for the entire life cycle of the building rather than just the maintenance, which means that it guarantees energy consumption savings right at the investment phase. If the customer does not achieve the proposed cost savings, Siemens will pay back the difference.”
One of the key differentiating customer service benefits for Siemens is its extremely wide network; all of its 400 global locations are multifaceted and have strong service capabilities. Furthermore, Siemens has a robust customer feedback mechanism. It has consistently increased its net promoter score (NPS) globally by 3% to 5% every year and achieves high levels of customer satisfaction by delivering actionable customer insights to employees at various levels throughout the organisation.
For its overall excellence in the building technologies market, Frost & Sullivan is pleased to present Siemens Building Technologies with the 2015 European Frost & Sullivan Company of the Year Award.
Each year, Frost & Sullivan presents this award to the company that has demonstrated superiority in devising and implementing a strong growth strategy. The recipient has shown strength in terms of innovation in products and technologies, leadership in customer value, as well as speed in response to market needs. In short, the award looks at the emerging market participants in the industry and recognises their best practices that position them for future growth.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
